A freelance virtual assistant with 9+ years in customer support, marketing and lead generation.
I help founders, executives and growing teams take the day-to-day off their plate — the inbox, the calendar, the customer tickets, the sales pipeline — so they can focus on the work only they can do.
I've supported clients from different industries across Eastern, Central and Pacific Time, all the way to the UK. I'm from the Philippines and I work on your clock.
I love gaming during my spare time, outside of working hours. That's why my portfolio is a little village you can explore instead of a plain résumé. Thanks for stopping by!
9+ years across customer support, coaching and marketing, from global contact centers to remote marketing teams.
B.S. Tourism Management
Our Lady of Fatima University · 2019
English (fluent) · Filipino (native)
Fundamentals of Digital Marketing (Google) · Google Data Analytics (Coursera) · Data Analysis with R Programming (Coursera) · GDS Amadeus Training
The tools I use every day to get work done, so you don't have to train me on them.
Cold email outreach at scale: campaigns, inbox warm-up and lead lists.
Setting up and managing outreach inboxes and domains for better deliverability.
My AI assistant for drafting emails, research, summaries and SOPs.
All-in-one CRM: pipelines, funnels, automations and client follow-ups.
Everything here is in stock and ready to make your week easier. Pick one, or bundle a few.
What you get when Kate joins your team.
Hand off the repetitive work and spend your hours on growth, clients and strategy.
Experienced support without the overhead of a full-time in-house hire: no office, equipment or benefits costs.
9+ years of experience means less hand-holding and faster results.
I work ET, CT, PT or UK hours, so you get help in real time, not a day later.
Support, admin, lead gen and project coordination from one person who knows your business.
Regular updates, so you always know what's done, what's next and what needs you.
There are a lot of freelancers and offshore teams out there. Here's why clients keep me around.
You won't be paying for me to learn. I've done customer support, marketing and lead gen long enough to know what works.
Eastern, Central, Pacific or UK time. I work to your schedule so your customers and team never wait a day for an answer.
Clear written and spoken English. I flag issues early, ask the right questions and keep you updated without you having to chase me.
A rare combo: I understand customers and marketing. Support conversations turn into retention, and outreach turns into pipeline.
Executive inboxes, customer data and logins are handled with care, discretion and confidentiality.
Experience across industries means I pick up new tools, processes and products quickly.
| Typical freelancer / offshore hire | Working with Kate | |
|---|---|---|
| Experience | Often entry-level, trained on the job | 9+ years across support, marketing & lead gen |
| Hours | Fixed shift that may not match yours | Flexible: ET, CT, PT or UK hours |
| Scope | One narrow task | Support, admin, lead gen & PM in one person |
| Initiative | Waits for instructions | Spots problems early and proposes fixes |
| Continuity | Rotating agency staff | One dedicated person who knows your business |
I've worked with clients in different industries and time zones. Wherever your team is, I show up on your schedule.
Every industry has its own customers, tools and jargon. I learn yours quickly and adapt how I work to match your team.
Need someone during your business day, or someone to have things ready by morning? Both work.
What past clients and team leads have said about working with me. You might also bump into them around the village!
“What I valued most about working with Kate is her high-level mastery of her craft and her spot-on efficiency. She consistently demonstrated deep knowledge, made confident decisions, and executed with precision. Her ability to handle complex tasks quickly and accurately made a meaningful impact on our success.
“Kate is an unparalleled talent in the digital domain. Her marketing acumen is top-notch; she consistently identified and leveraged unique strategies to enhance our brand's visibility. Moreover, as an email campaign manager, Kate demonstrated an uncanny ability to engage our audience, driving both open rates and conversions.
Tell me a little about your business and what you need help with. I'll get back to you personally.
hello@katequino.com Virtual & executive assistant · Admin & customer support · Lead generation · Project management
9+ years · ET · CT · PT · UK hours
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